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Shipping Policy

Your satisfaction is our absolute top priority. If you have any queries relating to your order, please feel free to email admin@thehollywoodsilksolution.com or call us and we will do everything we can to assist you. 

Order Processing

All orders ship within 24 hours (excludes weekends) from our distribution centers in California USA and Queensland Australia.


Duty, customs tariffs and local sales taxes are set by the destination country.
Payment of any applicable duties and taxes may be required before your order is released from customs and recipients are liable for all import duties, customs and local sales taxes levied by the destination country.


Shipping - USA

Standard delivery (FedEx ground) from our distribution center in California and take 1-4 business days, depending on your location. We also offer FedEx Express shipping options at checkout.


Shipping - Australia & New Zealand

Australia and New Zealand orders ship from our distribution centre in Brisbane, Australia by express post overnight to most areas. 

Orders received by 2pm will ship same day.

Shipping - International 

We use DHL & TOLL  depending on your location.
International express takes 3-5 business days. 
Shipping rates depend on your region and can be reviewed at checkout before placing your order.

*All international orders ship by express courier.


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